Yes, to use the inflatables you should be able to swim at least 50m with a buoyancy aid on.

Buoyancy aids MUST be worn at all times when using the inflatables. These are provided free of charge.

For inflatable sessions any child under 8 requires direct supervision in the water at a maximum of 1 adult : 3 children ratio. The supervising adult will require their own ticket for the session. Any child under 12 must be supervised on site by a parent or responsible adult. You do not have to supervise them directly in the water although this would be recommended if they are a weaker swimmer.

For general swimming, a 1:3 ratio of adults to children under 8 is required.

Yes, we provide buoyancy aids for anyone who needs/wants to wear one. You are welcome to bring your own if you’d prefer. These will be checked for suitability on arrival and lifeguards may insist you use our buoyancy aids. Armbands or rubber rings are not suitable alternatives.

Yes, you may not use the inflatables if you weigh more than 115kg (18 Stone) 

Our cancellation policy is as follows:

IF YOU CANCEL YOUR BOOKING A WEEK OR MORE IN ADVANCE, A FULL REFUND WILL BE PAID.

IF YOU CANCEL YOUR BOOKING BETWEEN 1 WEEK AND 48 HOURS OF THE SESSION, A 50% REFUND WILL BE PAID OR YOU CAN TRANSFER YOUR BOOKING TO ANOTHER SLOT SUBJECT TO AVAILABILITY

NO REFUNDS OR ALTERNATIVE BOOKINGS WILL BE MADE FOR CANCELLATIONS WITHIN 48 HOURS OF YOUR BOOKED SESSION.

In the unlikely event we need to cancel your session you will be offered a full refund or to rearrange your session.

In the unlikely event we need to cancel your session we will give you as much notice as possible. You will be offered the option to reschedule your session, or a full refund.

You will be allowed to enter the site from 15 minutes before your session start time. We advise arriving at least 10 minutes before your session start time. This allows time to check in, change, hire wetsuits and receive a safety briefing from lifeguards.

Unfortunately, we cannot offer time extensions for any reason. If you miss part or all of your session, we will not offer a refund. At our discretion we may be able to accommodate you in a later session, but we have strict capacity limits, so this is not guaranteed.

As we have limited space, we kindly ask that you aim to leave the site within 15 minutes of your session ending unless you are ordering food from the kiosk. This is to allow people booked into the next session space to enjoy the site as much as you have.

Yes

If we must cancel sessions due to extreme weather, we will notify you as soon as possible. You will be offered a full refund or to rearrange your session. If your session is interrupted by a passing thunderstorm, we will pause your session and restart when safe. This may mean later sessions are delayed.

Not very. However, it is a big pool, with lots of swimming and pulling yourself up and over inflatables so it can be tiring. If you have any pre-existing injuries/medical conditions you should seek advice prior to booking.

We do advise wearing wetsuit boots/socks or non-slip socks. No trainers or hard soled shoes are allowed. Otherwise, barefoot is allowed.

Yes! It’s great fun for all ages!

Wetsuits are optional. However, people often find their session more comfortable and enjoyable with a wetsuit. You may bring your own, or we have wetsuits available to hire for £5 per person an arrival.

This is an unheated pool, so water temperature fluctuates throughout the season. It typically ranges between 15-25 degrees in the summer months. If you are attending a session early in the season (April-May) the water temperature can be as low as 10 degrees so wetsuits are strongly advised.

It varies between 0.8-1.8m.

Shingle, so wetsuit shoes or socks are recommended.

The only clothing you are allowed to wear is tight clothing, specifically designed for swimming activities. Unfortunately, we cannot accept anybody wearing loose clothing.

No, all jewellery must be removed. If you have recently had any piercings, we can provide tape to cover them.

Yes

It is STRONGLY advised not to wear your spectacles on the inflatables, prescription goggles are a good alternative. IF you have plastic lenses and frames, you may wear your glasses, this is done entirely at your own risk, as there is a high chance of losing or damaging them. IF you have metal frames and/or glass lenses you WILL NOT be allowed to wear them on the inflatables.

No

Yes, although they must be on a chest harness. We cannot be held responsible for any lost devices.

Only if permission is requested from the lifeguard team on arrival.

Yes, we serve food and drink at the kiosk on site.

There are chairs and tables set up around poolside. There is cover provided by marques for many of these.

Yes, we have basic changing and shower facilities on site.

We have covered seating and table areas where belongings are left. There are no lockers on site.

We do not have our own car park. There is a large council run car park located 30 seconds walk away. This is pay and display.

We have a small amount of bike rack space. We cannot be held responsibility for any bikes damaged or stolen when using this facility.

Although this is a seawater pool, we do treat the water with chlorine to ensure it is safe to swim in.

Yes, as long as they are kept on a lead and well controlled. They are not allowed in the water at any point.